Payment is requested in the following way; a non-refundable deposit of 50% is required at time of order with the balance to be paid prior to shipping or by cash at pick up. Payment is accepted by cash, cheque, money order.
If hiring, a refundable security deposit is required at the time of final payment. More information regarding this will be given at time of enquiry.
If hiring, the flowers MUST be returned to us within 3 weeks of the event otherwise the security deposit will be forfeited (unless prior arrangements have been made with us).
Should any of the flowers be missing or damaged a portion of the security deposit will be forfeited in order to compensate for this.
Occasionally some flowers are out of stock and therefore become unavailable for reasons beyond our control. Should this happen, a substitute will be used. This will always be just as pretty, of equal or greater quality as the original and will be of no additional cost to you.
Specials offered cannot be used in conjunction with any other special or discount unless otherwise stated.
If you cancel your order after it has been confirmed even if the arrangements have not been made, you will lose your deposit.
Shipping charges will be advised via email and all orders incur a $10.00 packing and handling fee. Postage is calculated according to the Australia Post weight guidelines. We always send our items via registered post. For hire items, we use the Cash On Delivery service at Australia Post. More information regarding this will be given at time of enquiry. Personal collection if possible is acceptable.
