SHIPPING CHARGES WILL BE ADVISED AND A $10 HANDLING FEE APPLIES TO ALL ORDERS.
We prefer to have a minimum of 2 months notice when placing an order; however we will try to accommodate you where less notice is given.
Payment is requested in the following way; a non-refundable deposit of 20% is required at time of order with the balance to be paid (by cash) at pick up or by cheque, monwy order or bank transfer anytime before postage.
If hiring, a refundable security deposit is required at the time of final payment. For further information, please read our FAQ.
If hiring, the flowers MUST be returned to us within 3 weeks of the event otherwise the security deposit will be forfeited (unless prior arrangements have been made with us).
Should any of the flowers be missing or damaged a portion of the security deposit will be forfeited in order to compensate for this.
If hiring, you may nominate another adult person to return the flowers to us in your absence i.e. on honeymoon, however the same postage requirements apply.
Occasionally some flowers are out of stock and therefore become unavailable for reasons beyond our control. Should this happen, a substitute will be used. This will always be just as pretty, of equal or greater quality as the original and will be of no additional cost to you.
From time to time we may need to contact you regarding your order, if this is the case; we will do so via email.
Specials offered cannot be used in conjunction with any other special or discount unless otherwise stated.
Cancellations:
*If you cancel your order after it has been confirmed and the initial deposit has been made, you will lose your deposit.
*If you cancel your order once the bouquets are started and before final payment has been made, no refund will be issued.
*If you cancel your order after the bouquets are made and before final payment has been made, no refund will be issued and you may be required to pay an additional cancellation fee.
*If you cancel your order after the bouquets are made and after final payment has been made, no refund will be issued and you may be required to pay an additional cancellation fee.
*Every order is different therefore the refund will be discussed with you as it is calculated on an individual basis.
Postage (Buy):
Silk Flower Creations currently use Australia Post for all deliveries.
Postage is charged for registered post. Orders vary in size however, an average wedding order would cost approximately $20.00.
However personal collection if possible is acceptable.
Postage (Hire):
In addition to the above, the following also apply.
Postage is charged for COD. This means that you only have to re-pack the flowers and hand them in at the post office, then when we collect them we pay the return postage fee.
You must agree to ensure that the flowers are stored safely, used only for their specific purpose and are taken care of.
You must agree to ensure that the flowers are carefully re-packed in the cartons and wrappings provided.
You must agree to return the flowers to us within 3 weeks of the event unless prior arrangements have been made.
However personal collection if possible is acceptable.
Gift Certificates:
Gift Certificates can be purchased by anyone even prior to an order being placed
Gift Certificates are non refundable
Gift certificates are not redeemable after the expiry date
Gift certificates are not transferable from one order to another
Gift Certificates can only be used towards 1 order - the amount cannot be split
Special Offers:
Only 1 special offer can be used per order/per customer unless additional offers are given to you.
Special discount voucher cards must be used by the date of expiry.
Special discount voucher cards must be presented at the time of order to receive the discount.
Special discount voucher cards are not transferable between orders and cannot be redeemed for cash.
